Logistics App for a Delivery Partner
Lastmile deliveries are a challenge. In this project, will take you through the journey of restructuring the partners app, which enables parcel deliveries to designated Qikpod locker locations, ensuring foolproof workflows
Role
Product Designer
Duration
9 Months
About qikpod
Qikpod builds automated lockers for parcel delivery, with pods deployed in tech parks / housing apartments. They are tied up with top e-commerce partners & others to build a hassle free delivery experience.
Users retrieve parcels at their own convenient location & time.
Eliminates missed deliveries, reduces delivery costs & carbon footprints.
Secure deliveries, building the customer’s trust.
How many times did you have to attend the delivery boy’s call, while you were busy in a meeting or had to be at home to collect or return it? “
That’s when Qikpod comes into the picture.
Problem Overview
The existing delivery app served the basic purposes - pick or receive orders from the locker & return the orders to the hub, if cancelled.
However, with the scaling of the product, last-mile deliveries come with their own challenges like
1.Route Optimizations & Reverse logistics
End to end visibility of operations
3.Chain of custody
4.Date driven deliveries
Existing Flow Analysis
LogIn with the OTP / Request for access
Pre-assigned Pods in a random order
Goto assigned location
& complete the task
Enter the OTP & scan the parcel
Check the completed tasks
Parcels were getting pre-assigned at Hub
Assigning was random & partners had to travel to diff. locations everyday
“ What if we can allow the delivery partners to create assignment for themselves , based on the location groupings “
Chain of custody is not Clear
There is no group Admin or defined hierarchy,
which is causing issues in Return Orders / cancelled orders
“ Establish chain of custody by returning the order to the hub, by adding digital signature✍🏻 “
Final Solutions
